Your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, in accordance with local consumer protection laws.

1. Return Conditions

• Items must be unused, in original condition, and in the original packaging.

• Returns must include the original receipt or proof of purchase.

• Certain products are non-returnable, including:

  • Perishable goods (e.g., food, beverages).

  • Personal care and hygiene items.

  • Customized or personalized products.

• If an item is defective, incorrect, or damaged upon delivery, we will provide a full refund or replacement at no additional cost.

2. How to Return

• Contact our Customer Support Team to request a Return Authorization.

• Securely package the item and include all original materials.

• Ship the item to the address provided by our team.

• Refunds will be issued to the original payment method within 7–10 business days after receiving and inspecting the returned item.

3. Exceptions & Notes

• For Cash on Delivery (COD) orders in Egypt, refunds may be processed via bank transfer, wallet, or store credit.

• Shipping fees are non-refundable unless the item is defective or delivered in error.

• We reserve the right to reject returns that do not comply with this policy.

📩 For questions, please contact our Customer Support at: [ [email protected] / +201029852985].