We always prioritize customer satisfaction and aim to provide the best possible service to our valued customers. In line with this, we clarify our policy on returns, exchanges, and order cancellations for our dear customers as follows:

Return and Exchange Policy:

1. You have 14 days from the date of receipt in case of manufacturing defects to request a return after receiving the product.
2. Shipping fees are only paid when returning any product.
3. You will receive a 100% refund if the product is damaged, defective, or does not meet the specifications.
4. The product must not have been used and should be in good condition.
5. We commit to providing 100% authentic products to our customers.
6. Products that are susceptible to damage cannot be returned or exchanged.
7. If a customer wishes to return or exchange a product for reasons unrelated to its damage and the customer had placed the order, the customer will be responsible for the shipping cost.
8. Boo Store reserves the right to refuse the acceptance of any damaged product that is not in its original condition.
9. Shipping and delivery fees are non-refundable.
10. In the case of order cancellation, the amount will be refunded to the customer within 3 to 48 days (for bank transfer payments), and the balance will be added to the customer's account on the Boo website.

FAQ: How can I exchange/return a damaged product?

• Go to your account and create a return request for the product, and the request will be processed.

To cancel your order, please follow these steps:

1. Go to "My Account" -> "Order List" and cancel your order. Please note that you cannot cancel the order if its status is "In Delivery," "Delivered," or "Shipped."
2. If the order has been shipped, any cancellation will not be accepted unless the customer receives the wrong product or if any of the return/exchange conditions are met, and the customer will bear the shipping cost.

Notice: The store may accept, reject, or modify your order in several cases, including:

• If the product is not available.
• If the product is priced incorrectly.
• If the order appears to be fraudulent.
• If the customer does not respond when the order is in the "Payment Not Received" status. In all cases, the store will communicate with the customer before making any changes to the order and will inform them of any necessary modifications if the issue persists.

Our customer service representatives are available to assist you with any inquiries through our customer service channels on our website or social media platforms or by sending an email to:

Customer Service Contact/WhatsApp: 01029852985 

By ordering from the Boo website or app, you acknowledge that you have agreed to our store's policies and commit to complying with these policies in their entirety. You also agree to abide by all applicable laws and regulations and acknowledge that you are responsible for complying with any local laws in effect.